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Your Results 

Remember you can always improve on your score!

Empty restaurant
Low

It looks like you have some work to do. Here are 3 tips to get started….

  • You must be top of the mind of your customers. Plan and reach out to them monthly, and if you can personalize the message, the better it will be. 70% of consumers feel more loyal to a brand if it is personalized (Source: Salesforce).

  • Your employees represent you and your business. In a Hay group study, highly engaged workers grew their companies’ revenues by 2.5x compared to those with low engagement levels. (Source: Bain). Aside from pay + benefits, highly engaged employees need a sense of purpose, a sense of affiliation, ample autonomy, and an opportunity for growth. Look at your business and see how you can start implementing these aspects to your business

  • Plan quarterly random acts of kindness towards your returning customers, whether a small gift card towards your business or a free add-on.

Are you interested in seeing how you can increase your customer joy barometer? Book a one-time free consultation ($275 value), and we will see if and how we can help you.

Here is what you’ll get:

✅ 1. Focus on one aspect of your business

✅ 2. Identify the deeper cause of it so you don’t have to worry about repeating the same issue.

✅ 3. Create a step-by-step game plan for you to resolve this issue.

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