Remember you can always improve on your score!
It looks like you have some work to do. Here are 3 tips to get started….
You must be top of the mind of your customers. Plan and reach out to them monthly, and if you can personalize the message, the better it will be. 70% of consumers feel more loyal to a brand if it is personalized (Source: Salesforce).
Your employees represent you and your business. In a Hay group study, highly engaged workers grew their companies’ revenues by 2.5x compared to those with low engagement levels. (Source: Bain). Aside from pay + benefits, highly engaged employees need a sense of purpose, a sense of affiliation, ample autonomy, and an opportunity for growth. Look at your business and see how you can start implementing these aspects to your business
Plan quarterly random acts of kindness towards your returning customers, whether a small gift card towards your business or a free add-on.
Are you interested in seeing how you can increase your customer joy barometer? Book a one-time free consultation ($275 value), and we will see if and how we can help you.
Here is what you’ll get:
✅ 1. Focus on one aspect of your business
✅ 2. Identify the deeper cause of it so you don’t have to worry about repeating the same issue.
✅ 3. Create a step-by-step game plan for you to resolve this issue.