"Be careful what you tolerate. You are teaching people how to treat you."
Conflicts between employees and management are common. But when these conflicts start targeting you as the business owner, it becomes a problem that can't be ignored.
Disruptions and disputes within your business, mainly when they're directed at you, can be emotionally draining and detrimental to your business's growth.
So, let's dive into prevention. *In our next blog, we will discuss effectively dealing with the conflict.
In my real estate days, I had the privilege of working with a remarkable coach, Lorna Hines (for those in the real estate industry, she comes highly recommended). Lorna emphasized a crucial lesson: everything starts at the beginning.
Your initial interactions with your team set the stage for what they can expect from you. You must be crystal clear about your expectations! #noassumptions
The act of explicitly stating expectations is often overlooked as it is a bit dull and uncomfortable. However, it's a critical step in ensuring no ambiguity and crossing of lines.
In my practice, I implement a simple yet powerful tool with every client - a commitment page.
We sit down together and go through it line by line. This document outlines what my clients can expect from me and communicates what I expect from them.
The reason why this is so impactful is that no one does it. So by doing this, you are demonstrating in a very clean yet friendly way how things will be operated and what will not be tolerated.
This commitment page will transform your working relationships for the better. It lays a solid foundation for mutual understanding and collaboration.
Remember, conflicts are a part of any workplace, but with proactive steps like clear communication and shared commitments, you can navigate them more smoothly and create a healthier, more productive work environment.
Stay tuned for our next article, exploring effective strategies for managing conflicts between employees and management.