As business owners, it is so easy to get caught up in the day-to-day running of our businesses. But let's not forget why we're doing this in the first place - to give our customers the best possible experience!💯
We all know what our customers want. But, it's amazing how putting it down in writing can be a powerful, clear reminder of what we need to do. So, let's remind ourselves what our customers actually want from their perspective. 🤔
For now, lets use a medical spa though this can easily be applied to yoga studios and other recreation businesses.
When our customers come to us, they're not just looking for a run-of-the-mill experience. No, they want to feel like we truly understand their specific beauty goals and can help them achieve them with exceptional results. They want to leave feeling confident and radiant, with a little extra pep in their step. 💆♀️💄
Of course, it's nice for us to offer a variety of advanced treatments. But it's even more important customers are aware these treatments are led by highly skilled professionals who are up-to-date on the latest techniques and applications. And don't forget to let your clients know about your top-of-the-line equipment and products - they'll appreciate knowing they're getting the best! 💪🏽💻
But it's not just about the treatments - clients also want a spa that will take the time to listen to their concerns and provide personalized recommendations based on their unique needs. They want to feel like they're talking to a friend who's genuinely interested in helping them achieve their beauty goals. 👭💬
And let's not forget about the little things - the cleanliness and overall aesthetic of the spa are crucial. After all, our clients are looking for a luxurious experience, and the more upscale our spa looks, the more premium the experience will feel to them. 💎🧼
At the end of the day, what our clients really want is to feel cared for and pampered. So let's make sure we're prioritizing their needs, going above and beyond to exceed their expectations, and giving them a truly exceptional experience. 💕✨
Here are 3 quick questions that a buyer ask subconsciously when they interact with your business:
1️⃣ Will this place understand me and my needs? Will they genuinely help me and suggest stuff that's right for me?
2️⃣ Are the people who work here really good at what they do? Like, are they up-to-date with all the cool new ways to do things?
3️⃣ Will they be happy to see me here? Will they make me feel super special and like I'm getting the VIP treatment?
Please let me know if you found this post helpful; it always brightens my day when I hear from you!