I had the pleasure of attending my first and possibly last Madonna concert. She is undoubtedly an icon with the business acumen to reach where she is today.
However, what truly stood out to me as I watched her bust a move was her resilience, authenticity, and customer advocacy.
Here are lessons we could all apply in our businesses:
1. Resilience Against All Odds
Madonna's sheer determination is evident in her unwavering commitment to her craft, even when faced with adversity. Despite the challenge, she performed with a broken leg, standing on the concert platform and dancing as much as she could.
How you can apply this: If you are temporarily unable to provide a service, seek similar or alternative solutions instead of waiting. Don’t stay on the sidelines; show up and provide value to your customers in any way you can!
2. Unapologetic Authenticity
Madonna is unapologetically herself. In business, embracing authenticity and staying true to your brand's identity can foster a strong connection with customers. Be genuine and transparent, and let your unique qualities shine.
How you can apply this: The clearer you are about your brand, what you stand for, and for whom, the easier it is for customers to connect with your brand emotionally and want to interact with it.
3. Team Support as the Foundation
Madonna's team of dancers is not just a group of individuals; they are her support system, her family. She understands that her dancers enhance their performance and needs them as much as they need her.
How you can apply this: This camaraderie mirrors the importance of a dedicated and supportive team in business. When your employees feel like family, they've got your back, just as you have theirs.
4. Commanding Stage Presence
Madonna's refusal to take a backseat on stage is a powerful lesson in being the main show. She doesn’t shy away from the limelight. She wants to show and tell, and she makes sure everyone knows.
How you can apply this: In business, establish a commanding presence. Be the leader, set the tone, and don't shy away from taking the spotlight. You don't need appetizers when you're on the main course.
5. Knowing Your Audience
Madonna understands her audience and fearlessly advocates for their needs. In business, be the lighthouse for your customers. Understand their desires, challenges, and aspirations. By being their advocate, you build trust and become an indispensable part of their journey.
How you can apply this: Dive into your customers' emotions, preferences, and pain points. By consistently advocating for them, you meet their needs and anticipate and address concerns. This builds trust and positions you to have ridiculously loyal customers.
In a nutshell, Madonna's concert wasn't just entertainment; it was a masterclass in business strategy. Take these lessons, apply them to your business, and watch your business reach new heights.
As always I here to help you get ridiculously loyal customers so lets get to it!